Frequently asked questions

We try to ship an order within 1-2 business days* after you receive your confirmation. When an order has been dispatched, you will receive an email with the track and trace number. Make sure the email address is entered correctly and check your spamfolder in case you did not receive any emails from us .

Additional delivery time for personalised items is about 1 week* in case of a name embroidery and 4-6 weeks* for logo embroideries.

* if in stock

We will send a track-and-trace link to the e-mail address provided. This link gives you a quick overview of the shipping status. Please therefore check carefully that the correct e-mail address has been entered when placing an order.

We offer several shipping methods, including express shipping. You will find all our available rates during checkout.

In some cases, the parcel service provider delivers the package, but the customer did not receive it. In order for us to best assist you in this case, we ask you to follow the steps below:

1. First check your tracking number to determine where the package possibly was dropped off. For example, has it been handed over to a neighbor or a service point?
   
2. Contact the courier, this often ensures a quicker response.
   
3. If that fails, we ask you to contact us. Please have your customer and order number ready.
   

We will then initiate a search via the carrier. This investigation may take a up to 10 days - for this we ask for your understanding.