Frequently asked questions

Once the order is completed and the payment was successful, a confirmation will be sent by email. When the order has been processed, you will receive another email notification containing the track & trace link.

If you have not received any emails, please check the status of the payment and your SPAM folder - this may be the cause. If none of the above applies, please contact us.

Until the order is packed and shipped from our warehouse, an order can be cancelled and/or changed. This can be done by sending an email during office hours to info@lenouveauchef.co.uk or via our chat. Send us the full name, order number, products and action(s) that needs to be taken. We will send a confirmation after adjusting the order.

If the order has already been shipped, it can of course be returned according to our Returns & Exchange Policy.