Frequently asked questions

You can use our embroidery tool to order embroidered text directly on your clothing. If this option is available on a product, the Add embroidery button will appear after size selection. Follow the steps to add your text.

The additional delivery time for text embroidery is approximately one week. Would you like a custom position or embroidery? Then please contact us.

You can add logo embroidery to your clothing when ordering 5pcs or more.

To receive a quotation and embroidery concept, please send us an email to info@lenouveauchef.co.uk with the information below:

• Products (name, colour, size and number of items)
• Logo position(s) on the garment
• Logo size (width)
• Logo files (of sufficient quality)
  

If you would also like to add text embroidery, please use the embroidery tool on a product page to send us the information below:

• Text position on the garment
• Font (select from the available fonts)
• Colour (select a colour, or provide us with the PMS colour code.
  

Upon receipt, we will send you an embroidery proposal and quote within 3 days. After payment, we will start the embroidery process (4-6 weeks).

Name embroidery

You can use our embroidery tool to order embroidered text directly on your clothing. If this option is available on a product, the Add embroidery button will appear after size selection. Follow the steps to add your text.

The additional delivery time for text embroidery is approximately one week. Would you like a custom position or embroidery? Then please contact us.

Logo embroidery

You can add logo embroidery to your clothing when ordering 5pcs or more.

To receive a quotation and embroidery concept, please send us an email to info@lenouveauchef.co.uk with the information below:

• Products (name, colour, size and number of items)
• Logo position(s) on the garment
• Logo size (width)
• Logo files (of sufficient quality)
  

If you would also like to add text embroidery, please use the embroidery tool on a product page to send us the information below:

• Text position on the garment
• Font (select from the available fonts)
• Colour (select a colour, or provide us with the PMS colour code.
  

Upon receipt, we will send you an embroidery proposal and quote within 3 days. After payment, we will start the embroidery process (4-6 weeks).

It is not possible to return the chef jackets for embroidery. We recommend that you place a new order in the webshop. You can return the chef jacket that you have in your possession, provided the item meets the specifications (see Returns).

Additional delivery time for personalised items is 1 week for a name embroidery and 4-6 weeks for a logo embroidery (if in stock).

Check that all required details are ticked. However, it is also possible that the product is currently unavailable and therefore embroidery cannot be added. We recommend that you try again at a later date and/or sign up for the ‘back-in-stock’ e-mail that informs you of availability.

If the product is available and the problem still occurs, please contact us.

In this case, the product has been reserved or added to the shopping cart by someone else at that moment. Please try again one day later. Maybe the other order was not triggered and the product is available again.